AionPlay Privacy Policy — How We Handle Your Data

AionPlay ("we", "us", "our") operates an online gaming platform accessible at aionplay.pro. This Privacy Policy explains how we collect, use, store, and protect personal information when you register for and use our platform.

We understand that privacy is important to Filipino players. Whether you are accessing AionPlay from Manila, Cebu, Davao, or anywhere else in the Philippines, your personal data is handled with care and in accordance with this policy.

This policy should be read alongside our Terms and Conditions, which govern your use of the platform. If you have any questions about how your data is handled, you can reach our support team through the contact details at the end of this policy.

AionPlay collects personal information in two main ways: directly from you when you register or interact with the platform, and automatically as you use the platform.

Information you provide directly:

• Full legal name and date of birth
• Philippine mobile number and email address
• Username and account credentials
• Government-issued Philippine ID documents submitted for KYC verification
• Philippine bank account or local e-wallet details provided for withdrawals
• Communications you send to our support team

Information collected automatically:

• Device type, operating system, and browser information
• IP address and general location data
• Pages visited, features used, and session duration on the platform
• Transaction history including deposits, withdrawals, and betting activity
• Login timestamps and OTP verification records

The personal information we collect is used for the following purposes:

We do not use your personal data for third-party marketing, profiling for advertising networks, or any purpose not listed above. If we ever need to use your data for a new purpose, we will update this policy and inform you accordingly.

AionPlay processes your personal data on the following legal grounds:

• Contractual necessity — processing required to operate your account, verify your identity, and facilitate transactions in connection with our Terms and Conditions.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering rules, KYC requirements, and lawful requests from Philippine authorities.
• Legitimate interests — processing carried out to protect the security and integrity of the platform, prevent fraud, and improve our services, provided these interests do not override your fundamental privacy rights.
• Consent — where you have provided explicit consent for a specific processing activity, such as receiving optional account-related notifications.

Where processing is based on consent, you may withdraw that consent at any time by contacting our support team. Withdrawal of consent will not affect the lawfulness of any processing that took place before the withdrawal.

AionPlay does not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party companies that assist us in operating the platform, such as payment processors, KYC verification services, and IT infrastructure providers. These parties are bound by confidentiality obligations and may only use your data to perform services on our behalf.
• Legal and regulatory requirements — we may disclose your information to Philippine government authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request.
• Fraud and security investigations — where we have reasonable grounds to suspect fraudulent activity, we may share relevant data with appropriate parties to investigate and prevent harm.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change that affects how your data is handled.

AionPlay retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with applicable legal and regulatory requirements.

• Account registration and KYC data is retained for the duration of your account and for a defined period following account closure, as required by applicable laws.
• Transaction records, including deposit and withdrawal history, are retained to satisfy financial record-keeping obligations.
• Support communications are retained for a reasonable period to assist with follow-up queries and account history.
• Automatically collected usage and device data is retained for a shorter period sufficient for security monitoring and platform improvement purposes.

When personal data is no longer required for any of the above purposes, we take steps to securely delete or anonymise it. If you would like more information about specific retention periods, contact our support team.

AionPlay uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise your browser, maintain your session, and understand how the platform is being used.

The types of cookies we use include:

• Essential cookies — required for the platform to function, including session management and security features. These cannot be disabled.
• Functional cookies — used to remember your preferences and settings, such as language and display options.
• Analytics cookies — used to understand how players interact with the platform so we can identify areas for improvement. Data collected through these cookies is aggregated and not linked to individual identities.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain parts of the platform, including logging in and completing transactions.

AionPlay implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• OTP-based authentication for login and sensitive account actions, adding a second layer of protection beyond your password.
• Access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security reviews of our systems and processes to identify and address potential vulnerabilities.
• Secure storage of KYC documents and identity records with restricted internal access.

While we take data security seriously, no online platform can guarantee absolute security. You also play a role in keeping your account safe — never share your password or OTP codes with anyone, and contact support immediately if you suspect unauthorised access to your account.

As a player on AionPlay, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your personal data is inaccurate or out of date, you can request that we correct it.
• Right to deletion — you can request that we delete your personal data, subject to our legal and regulatory obligations to retain certain records.
• Right to restrict processing — in certain circumstances, you can ask us to limit how we use your data while a concern is being resolved.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time.
• Right to lodge a complaint — if you have concerns about how your data is being handled, you have the right to raise the matter with the relevant data protection authority in the Philippines.

To exercise any of these rights, contact AionPlay support. We will respond to verified requests within a reasonable timeframe. Some requests may require identity verification before they can be actioned.

AionPlay is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account, that account will be closed immediately and any personal data associated with it will be deleted or handled in accordance with applicable law.

If you believe a minor has registered on AionPlay, please contact our support team so we can investigate and act promptly.

AionPlay may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make updates, the revised policy will be posted on this page with an updated effective date.

We encourage you to review this policy periodically. For significant changes that materially affect how your data is processed, we will make reasonable efforts to notify registered players via their account contact details. Continued use of the platform after an update has been posted constitutes acceptance of the revised policy.

If you have questions, concerns, or requests related to this Privacy Policy or how AionPlay handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries promptly and thoroughly.

You can reach us at: [email protected]

For questions about your account, game rules, or platform features, you may also visit our FAQ page for quick answers to common questions.